RETURN POLICY

RETURN POLICY 

Returns: 20% re-stocking fee will be applied to all returns. Shipping costs are non-refundable

FINAL SALE collection - is not eligible for the return / exchange. Since FINAL SALE collection has huge discounts and they have FINAL SALE on all items listed there , they are not eligible for the return for the refund or exchange at all.

Exchanges: Exchanges are processed after receiving, inspecting and verifying the return. (US,EU and CA free exchange)

Non-refundable/exchangeable items: bowties, ties, pocket squares, chains, shirts, pants.

Package rotection & RE:DO: Insurance purchased is non-refundable.

The RE:DO return option does not apply to items marked as "sale" or "final sale." To use RE:DO, it must be included at the time you place your order; it cannot be added after the order has been finalized. Please refrain from purchasing RE:DO separately, as it will not be effective, and we will not be able to offer a refund for it.

Exchanges (not refunds) for Final Sale items are only allowed under extenuating circumstances and are subject to review. Please be aware that not knowing or not reading our Final Sale Return Policy will not be considered valid reasons for an exchange. Additionally, due to the heavily discounted price of final sale items, an exchange fee may be required to cover processing and reshipping costs.

Simple. 15-Day Returns.

We've simplified our return process for your suits with RE:DO Returns, giving you FREE Returns & Exchanges for just $2.48. RE:DO coverage is automatically included with every order. If you choose not to include RE:DO coverage, you'll be responsible for return fees, but don't fret, RE:DO offers competitive prices for return shipping labels.

Returns must be shipped back within 10 days of an approved return request; otherwise, they will not be accepted. Items from Black Friday sales & Final sales are not eligible for return, exchange, or refund.

Items returned must be in their original, unused condition with all tags and packaging. Returns that do not meet this condition may incur a restocking fee or, depending on our assessment, may be sent back to you. Please ensure that each item is packed individually before placing them all into one box.

*Returns must be mailed back within 10 days of an approved return request or will be voided. 

**Black Friday sales & Final sales - are not eligible for the return/exchange/refund.

RETURN INSTRUCTIONS 

1. Submit a return request

To request a return, simply go to our return portal . You will need your email address / zip code / postal code, which can be found in confirmation email.

 

2. Choose type of a return

Choose any option: Store Credit, Exchange or Instant exchange. Instant exchange allows us to ship your item right away. In case if you fail to ship item back, we will charge the item price + associated shipping fee.

3. Print Return Label

RE:DO will generate a return shipping label and email it to you for those who has RE:DO coverage. If you don't have coverage, then simply purchase a return label though RE:DO while submitting the return request.  Once your return request has been approved, you will be able to print a return shipping label. Simply attach this label to the package and ship it by the carrier you have in your order.

 

If you have any other questions, feel free to contact us via online chat or info@viossi.com

Updated: Nov 6th, 2023